client information
See the what next ? section for information about your initial assessment and how on-going sessions are organised.
fees and payment
All our couples counselling / relationship counselling sessions are charged at £60 per hour. This can be paid by cash, cheque or BACS and is payable at the end of each session.
late/cancellations/re-scheduling
Please call us if you think that you are going to arrive late. We’ll try to move your session around if we can, but your session may still have to finish at the usual time, so as not to delay the next clients. If your counsellor is unavailable for a scheduled session, they will give you as much notice as possible. Please make sure you provide up to date contact details.
Please let us know at least 24 hours in advance if you want to cancel or rearrange your session. If you do cancel or miss a session with less than 24 hours notice, a 50% fee is payable.
confidentiality and data protection
The trust between client and counsellor is crucial to the success of the therapeutic process and we treat all disclosed information as confidential. Records do not identify your name, they are kept securely and are subject to the Data Protection Act 1998 and to the new General Data Protection Regulations (GDPR) which comes into force from May 2018. We do not share your details with any third party without your permission. However, if in the counsellor’s opinion you are a danger either to yourself or to others, we do reserve the right to inform appropriate agencies. In addition confidentiality can be offered only within accepted legal boundaries. It is our practice whenever possible to inform you first should confidentiality need to be breached.
COVID 19 measures for face to face appointments
We work from a private office within a serviced office block. Our office isn’t shared and our landlord has put in place their own COVID 19 measures within the communal areas. Within our office space the seating is at a distance of 2m apart and we clean our client-area between each client appointment. Although these contingency measures against COVID 19 have been put in place, we cannot guarantee that all risk has been removed and we cannot accept liability.
Confidentiality will be broken if this is necessary for reasons of public interest in the area of public health - for example if we are asked to support any track and trace requests. We will always try to inform you first if confidentiality needs to be broken.
supervision
Good therapeutic practice requires counsellors to undertake regular supervision of cases. Supervisors are experienced counsellors trained to oversee the counselling process. Supervision can be seen as a form of quality control and a way of ensuring that therapeutic standards are maintained. All information is treated confidentially by supervisors.
about us
‘Listening Room Harrogate' is the ‘site title’ / ‘search display name’ for the website ‘www.listening-room.co.uk’ and is not a company name. We are independent, Harrogate-based counsellors who share a website and a telephone number. We each work on a self-employed basis and your payment will be always be made directly to your specific counsellor. We each have our own professional liability insurance and the ‘client-confidentiality agreement’ and ‘client contract’ is made between you and your specific counsellor.
fees and payment
All our couples counselling / relationship counselling sessions are charged at £60 per hour. This can be paid by cash, cheque or BACS and is payable at the end of each session.
late/cancellations/re-scheduling
Please call us if you think that you are going to arrive late. We’ll try to move your session around if we can, but your session may still have to finish at the usual time, so as not to delay the next clients. If your counsellor is unavailable for a scheduled session, they will give you as much notice as possible. Please make sure you provide up to date contact details.
Please let us know at least 24 hours in advance if you want to cancel or rearrange your session. If you do cancel or miss a session with less than 24 hours notice, a 50% fee is payable.
confidentiality and data protection
The trust between client and counsellor is crucial to the success of the therapeutic process and we treat all disclosed information as confidential. Records do not identify your name, they are kept securely and are subject to the Data Protection Act 1998 and to the new General Data Protection Regulations (GDPR) which comes into force from May 2018. We do not share your details with any third party without your permission. However, if in the counsellor’s opinion you are a danger either to yourself or to others, we do reserve the right to inform appropriate agencies. In addition confidentiality can be offered only within accepted legal boundaries. It is our practice whenever possible to inform you first should confidentiality need to be breached.
COVID 19 measures for face to face appointments
We work from a private office within a serviced office block. Our office isn’t shared and our landlord has put in place their own COVID 19 measures within the communal areas. Within our office space the seating is at a distance of 2m apart and we clean our client-area between each client appointment. Although these contingency measures against COVID 19 have been put in place, we cannot guarantee that all risk has been removed and we cannot accept liability.
Confidentiality will be broken if this is necessary for reasons of public interest in the area of public health - for example if we are asked to support any track and trace requests. We will always try to inform you first if confidentiality needs to be broken.
supervision
Good therapeutic practice requires counsellors to undertake regular supervision of cases. Supervisors are experienced counsellors trained to oversee the counselling process. Supervision can be seen as a form of quality control and a way of ensuring that therapeutic standards are maintained. All information is treated confidentially by supervisors.
about us
‘Listening Room Harrogate' is the ‘site title’ / ‘search display name’ for the website ‘www.listening-room.co.uk’ and is not a company name. We are independent, Harrogate-based counsellors who share a website and a telephone number. We each work on a self-employed basis and your payment will be always be made directly to your specific counsellor. We each have our own professional liability insurance and the ‘client-confidentiality agreement’ and ‘client contract’ is made between you and your specific counsellor.
Complete and submit the Client Agreement